Return Policy

Fortress Builders

Returns are accepted within 14 days of delivery.

To initiate a return, please email ckpottinger@pottingerandassociates.com with your order number and reason for the return. We will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Items that show signs of use or damage may not be eligible for a return.

If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you promptly.